Current Status Level: 1
Operating at optimum standards
Status Level Grading System
We grade the level of service interruptions as follows:
GREEN
1 - Operating at optimum standards
2 - Operating at very high standards with very modest but noticeable deterioration of service levels which do not require any adjustment to the way in which we work with you
3 - Operating at a high standard with some noticeable deterioration of service levels which do not require any inconvenient adjustment to the way in which we work with you
AMBER
4 - Very modest impediments to the standard of service levels provided which may require some adjustment to the way in which we work with you
5 - Some modest and noticeable impediment to the service levels provided which require some adjustments to the way in which we work with you
6 - Some significant and noticeable impediment to service levels provided which require inconvenient adjustments to the way in which we work with you
RED
7 - Very significant challenges to our service levels with a substantial impact on service levels that require a significant alteration to the way in which we work with you that may require us to invoke our Business Continuity Plan
8 - Severe and significant challenges to our service levels provided that require a very different way of working with you and is likely to require us to invoke our Business Continuity Plan
9 - Very severe and very significant challenges to our service levels provided that require a new way to work with you and will require us to invoke our Business Continuity Plan
Report any service interruption here: